Experience

Team Detroit
User Experience Architect
Sept ’11 – Present

Combining and redesigning collegeforcreativestudies.edu, ccsmfa.com and insideccs.com
Creating wirefames and informing the user experiences for Ford, Lincoln, Ford Credit and SYNC
Consulting on Facebook widget user experiences

Quicken Loans
User Experience Manager
Jan ’07 – Aug ’11

Planned and executed all aspects of local and remote user feedback and usability testing
Analyzed video and other data obtained from user feedback
Managed and analyzed data from Voice of Customer and Customer Experience Management solutions
Communicated user feedback findings to project managers, designers, engineers and senior leaders

University of Michigan Library – Usability Working Group (UWG)
Usability Intern
Sept ’06 – Dec ’06

Created and facilitated usability testing while adhering to the project plan set forth
Recommended updates for current website and created wirefreame specifications for new website
Analyzed navigation of current website using usability heuristics and focus group feedback

Online Computer Learning Center (OCLC)
Research Intern
May ’06 – Aug ’06